Management Team

Mark Ingram, Chief Marketing Officer

Mark started with United Mailing as a sales representative in 1993 and has served as Executive Vice President since 2007. He has been instrumental in United’s growth from a conventional direct mail company to a complete turn-key marketing operation. Mark develops personalized marketing campaigns that yield maximum response rates and are best suited for our clients while still being cost effective. This is accomplished by using direct marketing techniques that include: database mining and profiling for specialized list purchases, email marketing, digital printing, Purls (Personalized URL’s), as well as many other service offerings that have been created by United Mailing and their vendor partners to solve specific client needs.
Contact Info: mark@unitedmailingservice.com / 704-392-2805 ext. 15 / 704-392-2807 (fax)

Jim Heintz, Chief Operations Officer

Jim came to United Mailing Service back in September of 1991, the day after he moved to Charlotte from his hometown of Buffalo, NY. His career began in shipping/receiving, where his skills helped to revitalize and streamline the departments. Over the next several years, he was educated in various different departments, giving him a thorough understanding of the behind-the-scenes production environment that is essential in the direct mail industry. In 1999, he became the Executive Vice President and then accepted the position of President in the beginning of 2008, the position he still holds today. Now with 20 years of experience in direct mailing and overseeing the change, growth and development from the only company he has worked for in the state of NC, he remains dedicated to continuing that progress. Jim recognizes that any improvement within the organization would not be possible without the support of his entire team.
Contact Info: jim@unitedmailingservice.com / 704-392-2805 ext. 14 / 704-392-2807 (fax)

Debbie J. Smith, Executive Administrator

Debbie has over twenty years experience with our company. She came to us with ten years experience in the Printing Industry. Her knowledge of Direct Mail Advertising comes from her hands-on experience in this business. Her advancement has been achieved through positions of increasing responsibility in sales, production, marketing, and management. She started with us in 1988 in Sales, has worked in production, was promoted to Office manager in 1990, in 1996 was given the responsibility of managing our Customer Service and in 2000, she stepped into Administrative and Management responsibilities in Finance. Since August 1992, she has actively served on the Board of Directors.
Contact Info: debbie@unitedmailingservice.com / 704-392-2805 ext. 24 / 704-392-2807 (fax) 

Larry Courtney, IT Manager

After serving as a network administrator with operations duties for five years, Larry took the position of IT Manager at UMS in October of 1997. His degree in programming, as well as extensive experience with data manipulation, has become a valuable asset to UMS.  Along with managing the IT department, he has also built templates and established procedures to streamline the processing of jobs handled by his department.  He also has the roles of telecom administrator and network administrator and has built and maintains the network infrastructure.  Serving the role of IT Tech, he builds and maintains all of the computers and provides help desk support.  As a purchasing agent for the company, he researches new hardware components and software packages to determine if they would work in the various departments of UMS.  Larry places an emphasis on quality and works under this principal, “If I were the client and I received the bill for the job, would I want to pay it?”  If the answer is not yes, then he is not satisfied with the level of service being provided.  With 14 years of experience in the mailing industry with UMS, Larry joined the Board of Directors in July of 2011.
Contact Info: lcourtney@unitedmailingservice.com / 704-392-2805 ext. 27 / 704-392-2807 (fax)